FaceTime User Guide

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Retina Display Four million pixels. One immersive experience. With a resolution of 2560-by-1600 for. Take a Live Photo in FaceTime on Mac. When you’re on a FaceTime video call with one or more people, you can take a Live Photo to capture a moment from the call. Both of you receive a notification that the photo was taken, and the Live Photo goes right into your Photos library. Start a Group FaceTime call from the FaceTime app. Go to Settings FaceTime, and make sure that. A Mac requires either a wired or Wi-Fi connection to the Internet to use FaceTime. To launch FaceTime, click the jaunty- looking video camera icon in the Dock. The first time you use the application, you have to enter your Apple ID and your e-mail address. The folks you chat with on the other end use that same e-mail address to call you via.

When you want to make or receive a phone call, you don’t have to reach for your iPhone—you can use your Mac. When someone calls you, a notification appears on your Mac and you can take the call—and even use Real-Time Text (RTT) for your phone calls, if your carrier supports it.

Note: Phone calls you make and receive on your Mac use cellular minutes—cellular charges may apply.

Make calls from apps on your Mac

In the FaceTime app on your Mac, sign in and turn on FaceTime.
Set up your iPhone and Mac for phone calls, if you haven’t done so already.
In these apps on your Mac, do one of the following:
- FaceTime: Enter a phone number in the search field (you may need to press Return), then click the Audio button (or use the Touch Bar). You can also click Audio to see your past phone calls.
  If you enabled RTT phone calls, you can choose to make an RTT call.
- Contacts: Select a contact, move your pointer over a phone number, then click the Phone button .
  If you enabled RTT phone calls, you can choose to make an RTT call.
- Safari: Click a phone number on a webpage, then click Call.
- Mail: Place the pointer over a phone number in an email, click the pop-up menu , then choose how you want to make the call.
- Maps: Click a place of interest, click the Info button , then click Call.
- Spotlight: Enter the name of a person or place in the Spotlight search field, then select the matching search result. Move the pointer over a phone number, then click the Phone button .
- Calendar: Open an event, look for an underlined blue phone number in the event details, then click the number.
- Reminders: Open the reminders list, then click an underlined blue phone number. Or, move the pointer over a reminder, click the Info button , look for a phone number in the notes, then click the number.

If you’re restricted to calls with only certain people, an hourglass icon appears next to those people you can’t call.

Answer calls on your Mac

On your Mac, when a notification appears in the top-right corner of the screen, do one of the following:

Accept an incoming call: Click Accept.
If the person calling you has enabled RTT for the call and you want to answer it that way, click RTT.
Decline a call: Click Decline.
Tip: If the call came from someone you don’t want to receive calls from, you can block the caller.
Decline a call and send a message using iMessage: Click next to Decline, choose Reply with Message, type your message, then click Send. Both you and the caller must be signed in to iMessage.
Decline a call and set a reminder to call back later: Click next to Decline, then choose how long you want to wait to receive a reminder. When the time comes, you receive a notification—click it to view the reminder, then click the link in the reminder to start the call.

If your Mac has a Touch Bar, you can use it to accept a call, decline a call, decline and send a message, or decline and set a reminder.

You can’t receive a call from someone who’s restricted by communication limits in Screen Time, but it appears as a missed call in the FaceTime window or in Notification Center.

Manage calls on your Mac

While you’re on a phone call in the FaceTime app on your Mac, there are a few additional ways to manage the call:

Switch to a FaceTime video call: Click Video in the notification (or use the Touch Bar).
Switch to an RTT call: Click RTT in the notification.
Note: When you switch a phone call to an RTT call, the microphone remains active—click the Mute button (or use the Touch Bar) to turn off audio for the call.
Use call waiting: If you’re on a call, and a new phone call notification appears, click Hold & Accept. Click to switch between calls.
Start a conference call when you have another call on hold: When you’re on a phone call and have another phone call on hold, click Merge.
Transfer the call to your iPhone: When your Mac is near your iPhone, tap the Handoff icon that appears in the bottom-left corner of the Lock screen of your iPhone.
Depending on how you set up Wi-Fi Calling, a green bar that says “Touch to return to call” might appear at the top of the screen on your iPhone when you unlock it. See the Apple Support article System requirements for Continuity on Mac, iPhone, iPad, iPod touch, and Apple Watch.
Control the volume: Mute or change the volume for the call.

Tip: If you’re on a call and need to respond to prompts in an automated phone system, click the phone call notification in the top-right corner of your screen and use the numbers on your keyboard to respond.

See alsoMake and receive RTT phone calls in FaceTime on MacChange FaceTime ringtones on MacWhat is Screen Time on Mac?Use the Touch Bar on MacApple Support article: If FaceTime isn’t working on your Mac

If the FaceTime window opens with a white camera icon with a slash through it on a black background, that means it can't find a camera. Without a camera, it won't work. Follow the instructions in this support article.

Otherwise, I suggest you take each of the following steps that you haven't already tried, stopping when the problem is resolved. Back up all data before making any changes.

Step 1

If the FaceTime window shows that it's turned off, turn it on.

Step 2

Launch the Messages application and sign in to your iMessage account. If you get an error message, stop here and post the complete, verbatim text of the message.

Step 3

Make sure you know the ID and password you use with iMessage. Launch the Keychain Access application in any of the following ways:

☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)

☞ In the Finder, select Go▹Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.

☞ Open LaunchPad and start typing the name.

Use the search box in the toolbar of the Keychain Access window to find and delete all items with 'iMessage,' 'FaceTime,' or 'Apple Persistent' in the name. Log out and log back in.

Step 4

Hold down the option key and select

Go ▹ Library

from the Finder menu bar. Move the following items from the Library folder to the Trash (some may not exist):

Caches/com.apple.Messages

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